Terms of Service

Effective: May 7, 2026

These Terms govern your use of the Vertical AI LLC website (“Site”) and any services we provide (“Services”). By using the Site or hiring us, you agree to these Terms.

1. Who We Are

Vertical AI LLC is a Pennsylvania limited liability company based in Philadelphia. References to “we,” “us,” and “our” mean Vertical AI LLC.

2. Services & Engagement

Specific deliverables, timelines, and pricing for any Services you hire us for are set out in a separate written proposal, statement of work, or order confirmation. Those documents control if they conflict with anything on the Site.

3. Payment

Subscription services are billed in advance on a recurring basis. One-time projects and per-clip work are billed as agreed in your order. Payments are processed through Stripe; late or failed payments may result in suspension of Services.

4. Refunds

Subscription Services may be cancelled at any time and will not renew for the next cycle. We do not pro-rate refunds for partial months. Custom production work is non-refundable once delivered. If something feels off, email us — we want clients to be happy and will work with you.

5. Intellectual Property

On final payment, deliverables produced specifically for you (custom ad creative, website code, graphics) are licensed to you for your business use. We retain the right to use anonymized versions in our portfolio unless you ask us in writing not to. We retain ownership of any pre-existing tools, templates, or frameworks used to create your deliverables.

6. Acceptable Use

You agree not to use the Site or Services to:

• Violate any law or third-party right.
• Send spam, malware, or abusive content.
• Attempt to access systems or data you’re not authorized to.
• Reverse engineer, scrape, or interfere with the Site beyond normal browsing.

7. Third-Party Tools

Our Services use third-party tools (e.g., AI video generators, analytics, hosting). Their availability, pricing, and terms can change. We’ll communicate material changes that affect your plan.

8. Disclaimer

The Site and Services are provided “as is” without warranties of any kind, express or implied. We don’t guarantee specific marketing outcomes, search rankings, or revenue results — marketing performance depends on factors outside our control.

9. Limitation of Liability

To the fullest extent permitted by law, Vertical AI LLC’s total liability for any claim arising out of the Site or Services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Termination

Either party may terminate a Services engagement on 30 days’ written notice unless your order specifies otherwise. We may suspend or terminate immediately for non-payment or breach of these Terms.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Philadelphia County, Pennsylvania.

12. Changes

We may update these Terms from time to time. Continued use of the Site or Services after changes are posted means you accept the updated Terms.

13. Contact

Questions? Email kyle.mccabe@verticalaillc.com.